Last updated 31 July 2026
Questions, payment issues, or something not working the way it should: reach a person directly.
Get a real answer
Email support@splice.cash, and we reply within one business day. For anything involving a specific charge, include the splice name and roughly when it happened so we can find it fast.
Email support@splice.cash with the splice name and the amount you expected. If the organizer made a manual adjustment to your share, it's itemized on your own pay-link page under "breakdown" along with who changed it. Check there first, then reach out if it still looks wrong.
Refunds go back to the original payment method and are handled case by case. Email support with the splice name and we'll sort it out with the organizer and Stripe.
Members can leave from their own pay-link page. Organizers can remove a member from the splice's member list in the app. It drops their share and the group's total recalculates automatically.
Reply STOP to any Splice text to opt out immediately, or HELP for help. Full detail on what we send and why is on the text message page.
Email support@splice.cash from the address or phone number on the account and we'll process deletion per our Privacy Policy. One-time splices already purge member details automatically about 30 days after they close.
Email support@splice.cash with what you were doing, what you expected, and a screenshot if you have one. Include your device (iPhone/Android) and app version if you know it.